Returned Shipments

If for any reason you fail to pick-up your parcel on time, it may be returned back to us and you will be responsible for any additional fees needed to re-ship back your order to another or the same delivery address at a later time. You will also be responsible for any return fees. Your shipping address must be correct. We take no responsibility for packages shipped to incorrect addresses, such as where there is no such person at the address, the person has moved or your have provided the incorrect location address.

 

Returns and Refunds

If you purchased a product directly from the enevu™ website, we offer a 30-day refund based on your original method of payment. Refunds are for product only, as shipping charges are non-refundable and are subject to a 20% restocking fee. All returns must include a Refund Merchandise Authorization (RMA) number, which you can request by email to service@enevu.com. You will be asked the reason for your return and you will need to provide your original order number. You may be asked to submit a digital photograph of the defective product as proof of purchase. Accordingly, please have this information easily available. You will receive your RMA form with # and instructions for the return via email.

 

Please provide us with return information when available.The product must be received by us, in the original condition, with a full description of why the merchandise was returned, with respect to the product(s) within fifteen (15) business days of the notification. We cannot accept packages without an RMA#, which must be clearly marked on the outside of the box. Returning a product without an RMA# waives our responsibility of having to issue a refund, even if proof of delivery is available, due to our inability to match your purchase with the return; consequently leading to your loss of both the merchandise and any refund.

You are solely responsible for shipping any returned product to us and any loss for the return product during shipment. You must use an insured carrier service with a tracking number. All returned products must be 100% complete, in re-saleable condition packed in the original packaging, including any accessories, manuals, and documentation that was shipped with the product. If any component of the returned product is missing, we reserve the right to reject the entire return or may choose to impose additional restocking fee against the customer for replacement of the missing components.

Please allow up to 15 business days after the receipt of your return for your credit to be issued. We will refund your merchandise purchase price, less shipping and a 20% percent restocking fee and we will notify you by email to confirm the credit once it has been issued.

If you purchased your product from another retailer, any refunds are at the discretion of the individual retailer where the product was purchased.

 

Warranty

Each enevu™ product is carefully produced using high quality materials and components. That is why we offer a 1-year limited warranty from the date of purchase against defects in materials and workmanship on all our products. We encourage you to take care of your enevu™ products and treasure them. Items that get heavy everyday use also wear down, so they may need a small repair or clean now and again.

The enevu™ limited warranty for our products covers the main components against defects in materials and workmanship. The limited warranty DOES NOT cover:

- Damage from accidents, misuse or abuse, negligence, or external causes such as fire or flood

- Damage due to exposure to water

- Loss due to theft

- Normal wear and tear - Products not originally purchased from enevu™ or an authorized enevu™ retailer

- Damage resulting from any alteration, service or repair performed by any party other than Luxargo Ltd or an enevu™ authorized service center

- Packaging - Damage occurring outside the Warranty Period

This warranty applies only to the original purchaser of the product (or, if the product was purchased as a gift, the original recipient) and may not be transferred.

When we receive your product, we will inspect it to determine whether it is eligible for warranty coverage. If a defect arises and a valid claim is received during the Warranty Period, then Luxargo Ltd will, at its option and to the extent permitted by law, either repair the defect at no charge, replace the product, or refund the purchase price. If Luxargo Ltd determines that your product is not eligible for warranty service, we will contact you to make arrangements for returning your product to you at your expense. If your product is not eligible for warranty coverage but we reasonably believe it can be repaired, we may, at our option, offer to service your product for a specified fee.

Your remedies under this limited warranty are limited to repair or replacement of the product or components of the product, or refund of the purchase price, as outlined above. No Luxargo Ltd employee, agent, distributor or reseller is authorised to make any modification, addition to or extension of this warranty.

 

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, WHETHER WRITTEN, ORAL, STATUTORY, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, enevu™ SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF enevu™ CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS WARRANTY AND TO THE REPAIR, REPLACEMENT OR REFUND AS DETERMINED BY enevu™ IN ITS SOLE DISCRETION. Some countries, states and provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

 

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, WHETHER WRITTEN, ORAL, STATUTORY, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, LUXARGO LTD SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF LUXARGO LTD CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS WARRANTY AND TO THE REPAIR, REPLACEMENT OR REFUND AS DETERMINED BY LUXARGO LTD IN ITS SOLE DISCRETION. Some countries, states and provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

 

TO THE EXTENT PERMITTED BY LAW, IN NO EVENT WILL LUXARGO LTD OR ANY OF ITS RETAILERS, DEALERS, DISTRIBUTORS, RESELLERS OR OTHER AUTHORISED AGENTS BE LIABLE FOR INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES RELATING TO THE PRODUCT (INCLUDING ANY REPAIRED OR REPLACEMENT PRODUCT OR COMPONENT) OR ITS USE. Some countries, states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may have other rights which vary by country, state or province.

Last update: MAY 2018