Help Center

How do you ship?
We offer free international shipping to most locations using registered airmail service by Hong Kong Post. The maximum weight is 2kg/shipment. Once your order is processed you will automatically receive an eMail with your tracking number and a link to look it up.
Please note that Hong Kong Post does not allow recalls, detentions or diversions once the parcel is on its way. This shipping option does not include any insurance (damage, theft, loss, etc.).

Here are the estimated delivery times for registered airmail:
USA/Canada = 6-14 business days
Australia, New Zealand, Singapore = 5-14 business days
Europe = 7-18 business days
Japan = 7-12 business days
Other countries = 8-24 business days

FedEx
Alternatively we offer to dispatch with FedEx. You can select this option in the check-out process for an additional fee.

Our standard shipping is included in the price, and done by Hong Kong registered airmail service. Once the tracking number for your shipment is available you can trace it here:

HKG Post Tracking Website 

In case you chose the FedEx shipment option you can track your shipment here:

FedEx Tracking Website 

Due to the international nature of our business we can only indicate the net-prices as we are not aware of your local taxes and import duties. 

That means that duties, taxes, VAT, fees, etc. are not included in our pricing (and they are also excluded from any refund (if applicable)).

Orders may need to clear customs in your country. We will however have the necessary declaration/information on the parcel so that local customs offices should be able to process your shipment correctly.

Please read our Terms & Conditions for further info.

Just approach us through service@enevu.com, and we'll do our best to help you.

Please ensure you read the manual before first use. If you need a PDF version just email us at service@enevu.com.